Reviews
I started working with Creative Comfort in 2012 when they installed an air conditioning system in my 1930s home. I've continued to use them over the past 12 years to service and maintain the system, and have also hired them to service my furnace every year. The reason I chose Creative Comfort over larger competitors, and the reason I continue to work with them today, is their commitment to service and customer satisfaction. When my system was first installed, I had a bunch of questions, and no matter when I called, their staff was always courteous and responsive (in one case, even breaking away from a kickball game to help me during an unseasonably hot weekend). Over the years, their team has grown, but their commitment to customer service hasn't wavered. Nicole makes the process of scheduling annual services a breeze. Appointment windows are reasonable (no more than 2 hours), and communication is superb (regular texts letting you know when the technician is scheduled to arrive). Technicians are friendly, professional and incredibly knowledgeable. Time is allotted after every appointment to explain the service, offer recommendations and answer questions. And, whenever unexpected things happen (and invariably they do), founder, Russell Notte, makes sure that concerns are addressed, and issues are resolved. Creative Comfort continues to exceed my expectations, and, truly, I can't recommend them highly enough!
I have had Creative Comfort Solutions to maintain my furnace and A/C for over 5 years now. The ladies that answer the phone are always pleasant and polite. The technicians that do the maintenance are clean cut and are always polite and friendly. I definitely would recommend them to anyone.
Professional and punctual. They cover their shoes prior to entering the house and are communicative as to what they find. Been using them for years and they are tops.
so glad I got the new AC/heating unit installed.
Mike the service tech was very polite on time & very efficient. I loved the text updates you get for arrival time. For just a service call I thought the charge was very reasonable. I highly recommend using them.
Had one tech give an estimate and another did the actual service. Both arrived exactly on schedule.
The service tech was very professional. He Left the work area clean I will definitely use this company in the future.
I had a great experience with Creative Comfort Solutions. Our technician Nick arrived on time, and quickly and professionally serviced our mini split. Would recommend.
I contacted Creative Comfort Solutions because I needed my HVAC serviced, and the moment that I had the first conversation until Mike Campuzano left it was the most pleasant experience!
Not only are they professional but they are friendly, caring, knowledgeable and just great people! I am only entrusting Creative Comfort with my all my services from now on! It's very important to find people who you can trust and connect with these days, so when you are fortunate to meet an entire company that has this quality of service you need to share your experience!
Thank you so very much!!
Lalita
610-957-5080